Call the Spares Department:
Email the Spares Department:
Simplimatic Automation ships spare parts via ground, overnight or counter-to-counter depending on customer need. In-Stock Spares ship in (5) business days or less.
Rush Orders are subject to a rush fee.
Spares Support Feedback
We want to ensure your production line is always running efficiently. To provide feedback on our customer support, please feel free to contact operations at email@example.com .
To Serve You Better
We want to provide you with the best service experience possible. To help, please have the following information ready:
- Serial number of the machine - The serial number can be found on the nameplate on the electrical enclosure, near the main disconnect switch. In some cases, it may be found on the electrical panel itself. The serial number will start with a letter, followed by 4 or more numbers. Example, "S3492", "R3856", "M149820".
- A description of the part or where it is used.
- Component serial number or part number, if possible.
- RMA number - If the part is covered under warranty, you will be given a RMA number and shipping instructions.
- Shipping - Send defective parts to:
ATTN: Warranty Claim
1046 W. London Park Drive
Forest, Virginia 24551
Please reference the RMA number in the packing list.