Job Description

  • Customer Service Manager
  • July 15, 2021
  • July 15, 2021
  • July 15, 2021

The Customer Service Manager will perform all or some of the following Job description:
Manage Field Service Engineers supporting:

  • Service Calls
  • Audits
  • Installations
  • Start-Ups

Coordinate Outside Installation Contractors:

  • Bidding
  • Awarding
  • Managing

Proactively Communicate:

  • Service Bulletins
    ▪ Simplimatic Technical Writer to produce upon your instruction
  • Audit Proposals

Coordinate Service Calls to fill available time when FSE are near other installations
Phone Support

  • Manage service lines
    ▪ Troubleshooting and technical support
  • Manage after hours support line

Quality Control

  • Provide visual inspection of outgoing equipment prior to shipment.
  • Provide Quality Metrics
  • Personally, or with FSE while not traveling

Warranty Processing
Technical Training Program

The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, friction-less experience.

Responsibilities:

  • Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth
  • Establish performance benchmarks and hold team to those goals
  • Resolve customer conflicts and handle escalation procedures

Qualifications:

  • Bachelor’s degree or equivalent experience
  • 3+ years’ of customer service
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)