Our knowledgeable support team is ready to help resolve your system issue in the event you’re having a problem. Our team can walk you through simple issues over the phone, or in the event on-location support is needed we’re happy to dispatch a Field Service Engineer to resolve an issue on location. Feel free to give us a call.
Simplimatic Automation – +1 800.294.2003
Emergency Phone Support
Simplimatic Automation is open daily from 8am to 5pm EST. Customers with non-emergency support issues are asked to call at anytime during that time. Customers requiring emergency assistance can reach the Simplimatic Support Team 24/7 at +1 (800) 294-2003 .
Emergency support requests will be fielded by our after hours answering service and escalated to the appropriate personnel as needed.
Guaranteed 12/24 Hour Response
Simplimatic provides customers with an optional 12/24 hour emergency on-site response service. Customers that purchased this option can expect emergency on-site service within 12 hours for US based installations and within 24 hours for international installations.
Contact a member of the Simplimatic Sales team if you’d like information on how to include this optional support service with your next order.